Browse common questions below or reach out directly — we typically respond within 24 hours.
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✉️ support@myplanthealth.comResponse time: within 24 hours on business days
Tap the Identify tab (camera icon) at the bottom of the app. Take a clear photo of the plant's leaves or flowers in good lighting. PlantHealth will analyze the image and show you the plant name, scientific name, and confidence score within seconds.
Our AI-powered identification is highly accurate for common species. For best results, photograph a single plant with clear focus on the leaves or flowers in natural daylight. Accuracy may be lower for rare species or heavily edited photos.
When you add a plant to your collection, PlantHealth sets a watering schedule based on the plant's care requirements. You'll receive push notifications when it's time to water. Make sure notifications are enabled in iOS Settings → PlantHealth.
Subscriptions are managed through Apple. To cancel: open iOS Settings → [Your Name] → Subscriptions → PlantHealth → Cancel Subscription. Your Premium access continues until the end of the current billing period.
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the PlantHealth charge to request a refund.
Go to the Settings tab in the app and tap Delete Account. This will permanently remove your account and all plant data. This action cannot be undone.
Disease detection is a Premium feature. Make sure you have an active Premium or Pro subscription. For best results, photograph the affected area clearly — yellow or brown spots, wilting leaves, or unusual markings. Ensure good lighting and avoid blurry images.
The free plan supports up to 3 plants. Upgrade to Premium ($4.99/month) for unlimited plants, disease detection, and push notification reminders.
Yes. We do not sell your personal data. Plant photos are only used for identification processing and are not stored beyond what's necessary. See our Privacy Policy for full details.